When You or a Family Member Have Concerns
Both patients and providers play a role in ensuring that healthcare services are provided safely. On occasion, patients and families have concerns or complaints with regard to their healthcare. If you have a complaint or concern with your care (or that of a family member), we strongly encourage that you first try to resolve your concerns directly with the facility/provider responsible for your care. Direct communication and dialogue can often lead to a mutually agreeable resolution. If you are unable to achieve resolution with the healthcare facility/provider, and you received healthcare in the State of Oregon, several resources are available.
Be an Active Participant
WHAT CAN PATIENTS AND THEIR FAMILIES DO?
YOU have a crucial role to play. Although serious adverse health events are very, very rare, you should be aware of them so you can ask questions and make sure health care workers are doing their jobs in the safest possible way. Patients and their families should never feel embarrassed when they ask questions because the right question might help avoid a mistake or clarify an important medical issue. Read more to get additional information and resources that can help you be a more active participant in your or your family’s care.
Data for Patients
Using Data to Improve Your Care
As a patient, healthcare data can help you make decisions about your care and the care of your family. Read more to get information about organizations that provide data for patients to use in making decisions about their care.
Additional Resources
Discount Prescriptions
Oregon RX Card
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Oregon Rx Card is a free statewide discount prescription assistance program allowing residents to download a free card, search drug pricing, and locate participating pharmacies. Learn more at www.OregonRxCard.com |
Know your Dose
Acetaminophen Awareness Coalition
The Know Your Dose campaign educates patients and consumers about the safe and effective use of acetaminophen. The campaign is organized by the Acetaminophen Awareness Coalition – a group of consumer organizations, health organizations, and healthcare provider organizations. Play the Know Your Dose game to answer the most common questions you might face about safe acetaminophen use.
