Support and Oversight Organizations: Oregon Healthcare Facilities
Civil Rights Division, Oregon Bureau of Labor and Industries
If you believe that you have been illegally discriminated against on the basis of a protected class or protected activity, contact Oregon’s Civil Rights Division.
Credentialing Organizations
Some healthcare organizations are credentialed by another entity that may have a process for submitting patient concerns. Please contact your healthcare organization directly for information about what credentialing organization they use.
Office of Equity and Inclusion, Oregon Health Authority
State and federal law prohibit discrimination against protected classes. Protected classes include but are not limited to: age (18 or older), national origin, color, pregnancy, disability, race, gender identity, religion, limited English proficiency, sex, marital status, or sexual orientation.
The guarantee of non-discrimination applies to all Oregon Health Authority (OHA) programs and services in relation to these protected classes.
Learn more about individual civil rights and how to report discrimination.
Oregon Health Authority Ombuds Program
The Oregon Health Authority has a team of Ombuds who advocate for Oregon Health Plan (OHP) Medicaid members. The goal of the Ombuds team is to ensure OHP members get access and quality healthcare without barriers.
Contact the Ombuds Program if you have a concern about the services you get from OHP.
Licensing and/or Regulatory Bodies and Other Support
Adult Day Care
Aging and People with Disabilities
1-800-282-8096 (toll-free) or 503-945-5811
spd.web@state.or.us
Adult Foster Home
Aging and People with Disabilities
1-800-282-8096 (toll-free) or 503-945-5811
spd.web@state.or.us
Long-Term Care Ombudsman
1-800-522-2602 (toll-free) or 503-378-6533
ltco.info@rights.oregon.gov
Ambulatory Surgery Center*
Health Care Regulation and Quality Improvement
971-673-0540
health.webmaster@state.or.us
Complaint information
Assisted Living Facility
Aging and People with Disabilities
1-800-282-8096 (toll-free) or 503-945-5811
spd.web@state.or.us
Long-Term Care Ombudsman
1-800-522-2602 (toll-free) or 503-378-6533
ltco.info@rights.oregon.gov
Birthing Center*
Health Care Regulation and Quality Improvement
971-673-0540
health.webmaster@state.or.us
Complaint information
Dialysis Facility*
Health Care Regulation and Quality Improvement
971-673-0540
health.webmaster@state.or.us
Complaint information
Home Health or In-Home Care Agency
Health Care Regulation and Quality Improvement
971-673-0540
health.webmaster@state.or.us
Complaint information
Hospice Program
Health Care Regulation and Quality Improvement
971-673-0540
health.webmaster@state.or.us
Complaint information
Hospital*
Health Care Regulation and Quality Improvement
971-673-0540
health.webmaster@state.or.us
Complaint information
Nursing Home*
Aging and People with Disabilities
1-800-282-8096 (toll-free) or 503-945-5811
spd.web@state.or.us
Complaint information
Long-Term Care Ombudsman
1-800-522-2602 (toll-free) or 503-378-6533
ltco.info@rights.oregon.gov
Rehabilitation Facility
Health Care Regulation and Quality Improvement
971-673-0540
health.webmaster@state.or.us
Complaint information
Residential Care Facility
Aging and People with Disabilities
1-800-282-8096 (toll-free) or 503-945-5811
spd.web@state.or.us
Complaint information
Residential Facilities Ombudsman
1-800-522-2602 (toll-free) or 503-378-6533
rfo.info@rights.oregon.gov
Veterans Affairs (VA) Facility
Department of Veterans Affairs Office of Inspector General (OIG)
1-800-488-8244 (toll-free)
vaoighotline@va.gov
Complaint information
* Patients who experience serious physical injury involving these facility types may be eligible for Early Discussion and Resolution (EDR). Learn more about EDR eligibility.