Having an open conversation brings greater peace of mind
If someone experiences serious harm or dies while under your care, Early Discussion and Resolution (EDR) connects you with the patient or their family to talk confidentially about the harm that occurred. This conversation is a chance to acknowledge their experience and share how you plan to prevent similar harm going forward.
Talking candidly may allow you and the patient or family to address lingering questions, restore trust in the healthcare system, and achieve reconciliation outside of the legal system.
Here's how it works:
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You can use EDR to request a conversation with a patient or their family, and they can also request an EDR conversation with you.
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Talking candidly can help you and the patient restore trust and work toward reconciliation.
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Because communication through EDR is protected under Oregon law, you and the patient may be more comfortable talking about these events.
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The information that is shared may contribute to strategies for preventing future harm and improving patient care.
Is EDR right for your facility or practice?
EDR might be right for your facility or practice if all of the following apply:
Care resulted in serious physical injury or death
You want to talk to the patient (or their representative) about what happened
The event happened in Oregon after July 1, 2014
The event happened at a healthcare facility or involved a healthcare provider
