Our Strategic Plan: Progress for Oregon
OPSC’s strategic plan is categorized into three mission-driven focus areas. Dive into each focus area to learn more about our latest work and strategic progress. Interested in learning more? Read our full strategic plan.
Our Latest Progress Includes:
OPSC Development & Stability
Goal:
Organizational stability to enable OPSC to serve all Oregonians, drive meaningful change, and evolve along with the Oregon healthcare system
Strategy: Ensure team structure continues to align with program operations and priorities
Action: Assess OPSC’s current team structure and job roles to identify opportunities to streamline and align with current and future work, hiring additional core roles, as needed
Action: Foster an inclusive and respectful culture that encourages collaboration, creativity, and flexibility to enable individuals to contribute their full potential, including investing in our team through professional growth and development opportunities
Action: Resource OPSC’s work by supplementing core staff with contractors, allowing OPSC to remain nimble for communications, finance, HR, and IT
Our Progress:
Conducted job role assessment and revisions (November 2023-March 2024)
Held Equity-Focused Interviewing & Team Building Workshop (April 2024)
Held Team Training on Best-Practice Harm Response Processes (September 2024)
Held Team Accountability Workshop (February, 2026)
Held Team Process Improvement Training (June 2026)
Supplement agency needs with contractors (ongoing)
Strategy: Build and maintain sustainable systems to better support our programs
Action: Develop and document a standard EDR workflow to ensure a consistent experience for every Oregonian and integrate translation (or other communication accommodation) services
Action: Unify adverse event reporting form for each reporting segment into a single reporting form
Action: Move all applications to a single code base
Our Progress:
EDR workflow project completed (January 2024)
Released unified adverse event report form (August 2026)
Moved to a single application code base (August 2026)
Strategy: Update the EDR data strategy to better support our learning goals
Action: Use external data strategy evaluation and recommendations, along with user input, to inform a revised data strategy
Our Progress:
Developed and tested new data strategy (January-June 2025)
Provider & Health System Awareness & Engagement
Goal:
A greater shared understanding of Oregon’s capacity for responding to and learning from harm
Strategy: Assess the systems for responding to and learning from harm in Oregon
Action: Develop and implement an assessment that aligns with current best practices to better understand what systems healthcare organizations have in place for responding to and learning from medical harm
Our Progress:
Survey developed and pilot tested (September 2024 – June 2025)
Survey conducted (August 1, 2025 – April 30, 2026)
180 Oregon healthcare facilities represented
Goal:
Increased use and engagement in OPSC’s programs and activities
Strategy: Modernize PSRP to align with current technology and constantly changing patient safety needs
Action: Revise the PSRP Oregon Administrative Rules (OARs), updating outdated language and specifications, to allow PSRP to keep pace with Oregon's evolving healthcare system
Action: Create functionality for individualized data dashboards, with the option to compare data with similar facilities in a deidentified way
Action: Revise the approach to adverse event reporting to:
Minimize duplication
Make it easier to use
Structure the system to better support shared learning
Create efficiencies and streamline
Our Progress:
OARs revised (June 2024)
Comparative survey dashboards released (February 2026)
Revised adverse event reporting tool released (August 2026)
Public Awareness & Engagement
Goal:
Increased use and engagement in OPSC’s programs and activities
Strategy: Develop and implement ongoing EDR public outreach campaigns focused on, and informed by, those populations more likely to experience harm
Action (Phase I): Develop and implement a pilot campaign to ensure we build EDR awareness among Oregonians as a resource after medical harm; the campaign will prioritize reaching those Oregonians more likely to experience medical harm
Action (Phase II): Conduct a longer-term campaign (ending FYE 2027) to create more sustained awareness about EDR in additional regions of the state
Our Progress:
Phase I multi-channel campaign conducted March to June 2025
Selected campaign metrics include:
868 informational cards sent to healthcare facilities
40K Oregonians were reached on social media
67% of OPSC website traffic during campaign was from ads
10,204 website visits were from ads
3.5M ad impressions
Phase II multi-channel campaign designed and launched (April 2026-ongoing)