Our Strategic Plan: Progress for Oregon
OPSC’s strategic plan is categorized into three mission-driven focus areas. Dive into each focus area to learn more about our latest work and strategic progress. Interested in learning more? Read our full strategic plan.
Our Latest Progress Includes:
OPSC Development & Stability
Goal:
Organizational stability to enable OPSC to serve all Oregonians, drive meaningful change, and evolve along with the Oregon healthcare system
Strategy: Ensure team structure continues to align with program operations and priorities
Tactic: Assess OPSC’s current team structure and job roles to identify opportunities to streamline and align with current and future work, hiring additional core roles, as needed
Tactic: Foster an inclusive and respectful culture that encourages collaboration, creativity, and flexibility to enable individuals to contribute their full potential, including investing in our team through professional growth and development opportunities
Dates:
Conducted job role assessment and revisions (November 2023-March 2024)
April 2024: Held Equity-Focused Interviewing & Team Building Workshop (April 2024)
Held Team Training on Best-Practice Harm Response Processes (September 2024)
Strategy: Build and maintain sustainable systems to better support our programs
Tactic: Develop and document a standard EDR workflow to ensure a consistent experience for every Oregonian and integrate translation (or other communication accommodation) services
Dates:
Workflow project completed (January 2024)
Strategy: Update the EDR data strategy to better support our learning goals
Dates:
Developed and tested new data strategy (January-June 2025)
Provider & Health System Awareness & Engagement
Goal:
A greater shared understanding of Oregon’s capacity for responding to and learning from harm
Strategy: Assess the systems for responding to and learning from harm in Oregon
Tactic: Develop and implement an assessment that aligns with current best practices to better understand what systems healthcare organizations have in place for responding to and learning from medical harm
Dates:
Survey developed and pilot tested September 2024-June 2025
Goal:
Increased use and engagement in OPSC’s programs and activities
Strategy: Modernize PSRP to align with current technology and constantly changing patient safety needs
Tactic: Revise the PSRP Oregon Administrative Rules, updating outdated language and specifications, to allow PSRP to keep pace with Oregon's evolving healthcare system
Dates:
Completed June 2024
Public Awareness & Engagement
Goal:
Increased use and engagement in OPSC’s programs and activities
Strategy: Develop and implement ongoing EDR public outreach campaigns focused on, and informed by, those populations more likely to experience harm
Tactic: Develop and implement a pilot campaign to ensure build EDR awareness among Oregonians as a resource after medical harm that prioritizes reaching those Oregonians more likely to experience medical harm. We will build on what we learned for the next phase of the campaign in 2026.
Dates:
Phase I multi-channel campaign conducted March to June 2025
Selected campaign metrics include:
868 informational cards sent to healthcare facilities
40K Oregonians were reached on social media
67% of OPSC website traffic during campaign was from ads
10,204 website visits were from ads
3.5M ad impressions