Resources for Healthcare Professionals
Browse our resources to support your work in patient safety.
Not finding what you need? We’re here to help.
This guidebook will help health care organizations of any size engage in organizational change to become health literate.
A matrix to help healthcare professionals apply human factors principles during root cause analysis to identify strong strategies to improve patient safety.
The Oregon Wellness Program (OWP) promotes Oregon Healthcare Professionals’ well-being through education, coordinated regional counseling services, telemedicine services and research.
If you feel EDR isn’t the right path for you, other helpful resources are available. Check out this comprehensive list of contact and complaint information—organized by type of healthcare provider or facility. Help is available.
If you (or your loved one) have been harmed or injured during your care at a hospital, clinic, or other healthcare organization, you have the right to know what happened, ask why it happened, and ask for help. Here are 8 steps you can take to get the help you need.
You’ve been told to speak with someone on your healthcare team after a problem in care occurs… but how to talk about it? What should you bring to the discussion? Here are a few tips to help you feel prepared when speaking to your healthcare team.
Before you call or write a healthcare organization to talk about a problem in your care, read through this list of helpful tips, including how to prepare and what you may want to talk about.
You’ve already reached out to a healthcare organization to discuss a problem with your care. Now what? Here are a few tips for what to do during and after communication.
Sometimes you need to contact someone in healthcare leadership after there is a problem in care. Here are some tips to find the the right person to contact.
Sometimes the path to a resolution can be challenging. The patient, healthcare provider, or facility may choose to hire a mediator to help facilitate the EDR process. A mediator can help all parties discuss concerns and ensure that individual needs and interests are addressed.
System-Focused Event Investigation and Analysis Guide, AHRQ Communication and Optimal Resolution (CANDOR) Toolkit: The "Solutions Meeting" section of this guide (and Appendix F) offer a walk-through on how to run an action planning meeting. It includes brainstorming, evaluating solutions for effectiveness and sustainability, measurement, and a description of the expected outputs.
