Resources & News

Browse our resources to support your work in patient safety.

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Provider & Facility Resources

For Patient & Families

Early Discussion and Resolution Conversation Guidebook

Stephanie Warren 3/5/26 Stephanie Warren 3/5/26

Building Health Literate Organizations: A Guidebook to Achieving Organizational Change

This guidebook will help health care organizations of any size engage in organizational change to become health literate.

Robin Carter (consultant) 10/6/25 Robin Carter (consultant) 10/6/25

From Harm to Healing: The State of Patient Safety in Oregon

Rachel Rosenthal 11/19/24 Rachel Rosenthal 11/19/24

Who to Contact for Additional Support If EDR Isn’t Right for You

If you feel EDR isn’t the right path for you, other helpful resources are available. Check out this comprehensive list of contact and complaint information—organized by type of healthcare provider or facility. Help is available.

Oregon Patient Safety Commission 3/6/23 Oregon Patient Safety Commission 3/6/23

Communication Tip Sheet: Initial Conversations with Patients and Families about Harm Events

Oregon Patient Safety Commission 3/6/23 Oregon Patient Safety Commission 3/6/23

Harm Communication Coaching Guide: Talking with Patients and their Families about Harm Events

Guest User 1/3/22 Guest User 1/3/22

TeamSTEPPS

AHRQ’s TeamSTEPPS is a teamwork system designed for health care professionals. It has a three-phased process aimed at creating and sustaining a culture of safety and provides higher quality, safer patient care.

Oregon Patient Safety Commission 12/8/21 Oregon Patient Safety Commission 12/8/21

OPSC Review of Maternal and Perinatal Events: Lessons from Oregon’s Patient Safety Reporting Program

Stephanie Warren 9/26/21 Stephanie Warren 9/26/21

Always Use Teach-Back! Training Toolkit

The Always Use Teach Back! tools can be used to confirm patient understanding of care instructions by asking patients to repeat the instructions using their own words.

Guest User 9/1/21 Guest User 9/1/21

“Speak Up for Patient Safety” Training Materials

Presentation slides and materials packet from OPSC’s one-day course on communicating before, during, and after an adverse event.

Guest User 8/25/21 Guest User 8/25/21

AHRQ Pharmacy Health Literacy Center

This site provides pharmacists with recently released health literacy tools and other resources from the Agency for Healthcare Research and Quality (AHRQ).