Resources & News

Browse our resources to support your work in patient safety.

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Provider & Facility Resources

For Patient & Families

Early Discussion and Resolution Conversation Guidebook

Robin Carter (consultant) 4/6/26 Robin Carter (consultant) 4/6/26

OPSC Patient Safety Minute | Your Harm Response: Sharing Results of an Event Review with Patients & Families

Stephanie Warren 3/5/26 Stephanie Warren 3/5/26

Building Health Literate Organizations: A Guidebook to Achieving Organizational Change

This guidebook will help health care organizations of any size engage in organizational change to become health literate.

Oregon Patient Safety Commission 7/28/23 Oregon Patient Safety Commission 7/28/23

Patient and Family Engagement: A Patient Safety Priority

Oregon Patient Safety Commission 3/6/23 Oregon Patient Safety Commission 3/6/23

Communication Tip Sheet: Initial Conversations with Patients and Families about Harm Events

Oregon Patient Safety Commission 3/6/23 Oregon Patient Safety Commission 3/6/23

Harm Communication Coaching Guide: Talking with Patients and their Families about Harm Events

Stephanie Warren 11/18/21 Stephanie Warren 11/18/21

Guide to Patient and Family Engagement in Hospital Quality and Safety

To promote stronger engagement, the Agency for Healthcare Research and Quality (AHRQ) developed a guide to help patients, families, and health professionals work together as partners to promote improvements in care.

Stephanie Warren 9/26/21 Stephanie Warren 9/26/21

Always Use Teach-Back! Training Toolkit

The Always Use Teach Back! tools can be used to confirm patient understanding of care instructions by asking patients to repeat the instructions using their own words.

Guest User 8/25/21 Guest User 8/25/21

AHRQ Pharmacy Health Literacy Center

This site provides pharmacists with recently released health literacy tools and other resources from the Agency for Healthcare Research and Quality (AHRQ).

Guest User 8/16/21 Guest User 8/16/21

A Daughter’s Frustration with the Dearth of Patient—and Family—Centered Care

2014 Patient Experience Journal paper that gives a first person account of a hospitalization that lacked patient-centered care and provides resources for hospitals.